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Providing the highest level of service and quality at WWF-Canada is very important to us. If you are unhappy with your purchase, we will do our best to rectify the situation.

Unfortunately, we are unable to reimburse incurred shipping costs when customers change their mind and request a refund.

If the return is due to our error, we will also refund the shipping costs.

We will do our utmost to ensure you are satisfied with your purchase.

Call us toll-free at 1-800-26-PANDA (1-800-267-2632) or email us at gifts@wwfcanada.org for more information. Our business hours are Monday to Friday, 9 a.m. to 5 p.m. Average response time is within 1-2 business days.

Your purchase helps support the conservation work that our scientists undertake to protect wildlife and their habitats. For example, e-store purchases help support narwhal tagging and research taking place through our Arctic Species Conservation Fund. This work helps us learn more about distribution, behaviour, and the impacts of underwater noise on narwhals, inspiring actions that safeguard the species.