Return and Exchange Policy


Providing the highest level of service and quality at WWF is very important to us. If you are unhappy with your purchase, we will do our best to rectify the situation.

Within 30 days of delivery, products can be returned for full refund of the purchase amount of the product plus applicable taxes. All shipping costs incurred are the responsibility of the buyer. If the return is due to our error, we will also refund the shipping cost. Please notify the Donor Relations team of your refund or exchange request and the reason as soon as possible and prior to shipment back to WWF.

You can call us toll-free at 1-800-26-PANDA (1-800-267-2632) or email us at gifts@wwfcanada.org. We will notify you of your refund after we have received and processed the returned item. You can expect a refund in the same form of payment within 14 business days following receipt of your return.