Returns and Exchanges

Return and Exchange Policy

Providing the highest level of service and quality at WWF-Canada is very important to us. If you are unhappy with your purchase, we will do our best to rectify the situation. Due to the global COVID19 pandemic and concerns around safety of returned merchandise, we are suspending all returns and exchanges at this time. Should the need for a refund arise due to extraneous circumstances, all shipping costs incurred are the responsibility of the buyer. If the return is due to our error, we will also refund the shipping costs. We will work do our utmost to ensure you are satisfied with your purchase.  

We thank you for your understanding.

Questions? Call us toll-free at 1-800-26-PANDA (1-800-267-2632) or email us at gifts@wwfcanada.org