Shipping Information

 

Please note that WWF Canada ships only to Canada and the USA.

  

2016 Holiday Shipping

To ensure delivery before December 25, orders must be received by December 15 for urban addresses and December 13 for rural addresses. For priority shipping, orders must be received by December 20 for urban addresses and December 18 for rural addresses.


Free Shipping Details

WWF offers free shipping at shop.wwf.ca on purchases of $80 or more, pre-tax in the same purchase order. Offer is good for the complete order to be shipped to one address only. This offer is not valid on applicable taxes or shipping & handling charges. No adjustments will be made on previous purchases. If you order two or more discounted adoption kits, the total value must be $80 or more, to be eligible for the free shipping offer. Free shipping applies to the regular shipping option only within Canada. WWF does not ship to international destinations, besides USA. Please allow up to ten (10) days for shipments to arrive in Canada or the USA using regular shipping. If you choose priority shipping option for deliveries within Canada, applicable charges, per destination will apply. There is no priority shipping option for US. Shipping to the U.S. is offered at a flat rate of $39.95. Please note that WWF's Free Shipping offer is subject to change without notice.


Standard Shipping Costs and Delivery

Your shipping cost is calculated based on the total value of the item before taxes and the location of the address you are shipping to. When you spend $80 or more at the WWF e-store, you will be eligible for free shipping to one Canadian address.

If you have any questions, or wish to make your orders over the phone, please contact our Donor Relations team, Monday to Friday, 8:30 am to 5:30 pm EST at 1-800-267-2632. 


 

Ontario and Quebec

 

Total amount of shipment   
(to a single address)

      Regular
   (4-10 business days)

         Priority
       (2-4 business days)

Under $40   

   $7.95

       $12.99

$40 to $79.99   

   $9.95

       $13.99

$80 to $199.99   

   $0

       $13.99

$200 and more   

   $0

       $19.99


 

 

 

Canada (outside Ontario and Quebec)

 

Total amount of shipment    
(to a single address)   

  Regular    
  (4-10 business days)   

   Priority
   (2-4  business days)

Under $40   

  $8.95   

   $14.99

$40 to $79.99   

  $13.95   

   $24.99

$80 to $199.99   

  $0   

   $24.99

$200 and more   

  $0   

   $23.99

 

 

USA

 

Total amount of shipment   
(to a single address)   

  Regular 

   Priority

Under $40   

  $39.95   

   N/A

$40 to $79.99   

  $39.95   

   N/A

$80 to $199.99   

  $39.95   

   N/A

$200 and more   

  $39.95   

   N/A

 



Shipping FAQs


 

I live in Toronto. Can I pick up my order to save the shipping cost?

No. We do not have any of our symbolic adoption kits or merchandise stocked at our office. All orders are being shipped from another location and the shipping fee is mandatory.



Can I make a purchase now, and have the shipping held off until a later date?

Once your order has been processed, we begin preparing it for shipment. Orders cannot be held and shipped at a later date.



I’m ordering an item as a gift for someone; can it be shipped directly to them?

Yes, our adoption kits and products can be sent directly to the recipient if you are buying them as gifts. Just opt to send the item to an address other than your own, and fill in the required fields to have it shipped to the appropriate location.  It may be good to let the recipient know ahead of time that a package is headed their way so they don’t ignore it when it arrives. Regardless of where it ships, any tax receipts will be sent to you electronically via the email you provide, or by mail to your billing address if you prefer a paper copy.



I’m ordering a gift for someone, is it possible to gift wrap my package before sending it?

While we don’t offer the option of additional gift wrapping, the adoption packages come in a reusable gift bag with WWF logo on it.



I do not live in Canada; can I still make a purchase from your store?

The WWF Store can only accept orders from Canada or the United States.  If you live elsewhere, you can still place an order as long as you provide a billing address within Canada or the US. You may also wish to visit our national partners’ websites by going to http://wwf.org



Can I ship my order outside of Canada?

You can ship to the US for a flat rate of $39.95 per shipping address.



Can I ship my order to International destinations (outside of Canada and the US)?

Unfortunately, we are currently unable to ship internationally.